Account Verification Fees for ACH Payments When a resident sets up ACH payments, they enter their ABA bank routing number and account number to provide information about their bank and their account. Stripe needs to verify that the account is valid and viable before it can use it to process payments. Stripe can perform that … Read more
Keep these best practices in mind when you work in Site Setup. Save and Publish Always click on the Save and Publish button before you leave Site Setup. Otherwise, any revisions you have made will not be preserved, and will not show up on your public website. Make Site Setup a solo Don’t allow or … Read more
The Document Repository gives you a convenient, customizable way to share—and restrict access to—community files. From covenants to meeting minutes, you can upload just about anything here. But you’ll get more out of the Document Repository with a full understanding of how some aspects of it work. Duplicate filenames? We store your documents in a … Read more
Subject filters enable you to create more than one Newsfeed page on your website, and have each Newsfeed page display posts that cover different topics. Click on the “Manage Site” tab on the vertical Dashboard menu at the left side of the screen Click on the “Site Setup” tab. In Site Setup, locate your Newsfeed … Read more
When you add an active page to your website’s navigation system in Site Setup, one of three things happens. The page becomes an item in the menu. The page becomes an item in a menu section with the same name as the page. The page becomes an item in a menu section with a different … Read more
Along with the custom forms you create, you also can add custom fields to your Member Form and Household Form. It’s easier to work with these assets when you understand how they function and to which types of tasks they’re best suited. Note that not all field types are available in all situations in which … Read more
NOTE: This topic also discusses Member imports. “Do I need to use the HOA Start Households feature?” That’s a question you’ll need to answer while you’re setting up your community during the Onboarding Process. When you reach that point, here’s how to simplify the decision. Do you want to allow everyone who lives in your … Read more
Are you faced with invoices that didn’t get generated when or how you expected, invoices that you now want to remove entirely? Before you take action, make sure you’re using the best-possible approach to the problem. Simply deleting the invoices looks like the easiest solution. You can go to Payments > Dues & Fees > … Read more
We use Stripe as our transaction processor for card and ACH payments. Stripe handles all the personal financial information you and your residents share when you make payments. Whenever one of your residents pays their dues online, transaction processing fees apply. Obviously, that’s how transaction processors make their money. But what may not be quite … Read more
Stripe charges a one-time $1.50 account verification fee whenever a resident adds a bank account so they can make ACH payments. The verification process may precede the use of the account to make a payment. The resident may add the account days or even weeks or months before they use it to make a payment. … Read more
When you want to add image files to your e-blasts, Newsfeed posts, and website content, remember always to attach or embed these images rather than paste them in. Here’s why, along with the consequences of adding pasted visuals. E-blasts You already may have gone to Membership > Members > Message Filtered Members and activated the … Read more
